Working in every conceivable security application, from corporate and commercial to construction, retail to residential, aviation to manufacturing, the basic principles of a quality manned guarding service remain the same; select, train and deploy the best available staff; gear their work to a carefully thought through security plan; supervise and manage their work closely and effectively; and maintain close working relationships with the customer’s management team.

We adhere to these basic principles and our customers reap the rewards. Where each assignment becomes unique is in the careful appreciation and design of the security plan – to meet each customer’s individual risk matrix, the configuration of their premises and the assets being protected, and their own soft-skill requirements. This last element is often the most important day-to-day because this is what aligns our security expertise with your environment and corporate culture; the ‘presentation’ of the team being different within an international law firm from that required by an aviation supply chain business (for example).

Quality is never compromised, but value is always maintained. A high quality service need not cost more – because consistently good service is less expensive to manage in the long run than poor work which needs constant intervention.

Your security staff will be Licensed, NVQ Level 2 trained, will acquire all relevant training standards and will be constantly managed, developed and assessed against agreed requirements.

Our management team is deeply knowledgeable, highly experienced, and completely concentrated on delivering high quality service every day.

We bring a high quality back-office service ensuring accuracy and timeliness in administration, and can add state of the art guard and incident management software, specialist counter-terrorism training, high level security consultancy and threat evaluation.

All our guard services are fully audited and encompassed within our quality management systems (which are ACS verified and subject to rigorous approval to BS EN ISO 9000). The company is also accredited to ISO 14001 (Environment) and OHSAS 18001 (Health & Safety) standards – supporting your green credentials and satisfying your H&S requirements.

We are, therefore, a mature and committed security service provider – dedicated to setting and maintaining high standards in everything we do.

Guard control and incident management software solutions

Servoca is proud to be in partnership with Global Aware for the development and introduction of their market-leading guard control and incident management software (Global Integrated Incident Response Planning).

This unique tool is fully bespoke and can be configured to the precise requirements of your security plans. Routinely, the software drives your day to day security activity; setting work schedules, recording activity and linking tasks to associated work instructions and SOPs. Over time, the software generates a rich and fully auditable database of security activity.

Integrated with this powerful application is an incident management function which identifies and governs correct procedure for dealing with alerts and events affecting your organisation. From the apparently trivial to the unthinkable, we are able to work with you to prescribe your desired response to such events by driving the communication, reporting and response protocols. This ensures effectiveness at critical times, ensures correct communication of alerts and reports, and builds into an accurate archive of incidents allowing you to fine-tune your risk and threat matrices against actual data.

This is no off-the-shelf program. It’s an indispensable and highly configurable tool which will instantly take its place at the heart of your security strategy – streamlining workflow, integrating response plans and driving quality and management information.